Returns & Exchanges

Returns

All orders are exempt from being returned. 

Exchanges

If our product is in a way faulty and you need to exchange it, please contact our Customer Service immediately to arrange an exchange.
If 18 hours have gone by since the receiving time of your order, unfortunately we cannot exchange your item.
We only can exchange your item by the same one. 
To be eligible for an exchange, the item must be unused (in the same original condition as received with all tags attached, and without any sign of wear such as dirt, make-up, wrinkles...). It also must be in the original packaging.
We do 100% inspection on all returned items in order to determine if they have been worn, dry cleaned or altered. Once your item is returned and inspected, we will notify you of the approval or rejection of the exchange process. If approved, then the exchange will be processed.
Special Sizes ordered items cannot be exchanged.

Shipping

If you want to exchange your item, you will be responsible of paying all shipping costs.
Depending on where you live, the time it may take for your exchanged order to reach you, may vary.

Sale Items

Only regular priced items and regular orders can be exchanged, unfortunately sale items are exempt from being exchanged.